We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
- If the customer requests a refund without reason, the customer will be responsible for the round-trip shipping costs.
- If the refund is due to a problem with the Worldprom website, Worldprom will pay all costs.
For more details on return costs, please review our order cancellation policy: Order Cancellation Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@worldprom.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@worldprom.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In this case, we will not charge any restocking fees.
If the package is intact, if the following clothing quality problems occur, worldprom will bear the full return fee.
- Clothes are untied or damaged
- Accessories under the same order are missing
- Customized clothes do not match the size
If the package is damaged, please keep the order and the original packaging of the package. Worldprom will assist users in contacting the courier to make a claim.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If you choose to exchange the product for your reasons (wrong size or color, etc.), you will be responsible for the return shipping fee.
If there is a problem with Worldprom, please refer to the return policy above.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@worldprom.com.
For more details on return shipping costs, please review our order cancellation policy: Order Cancellation Policy